Last updated: 4 September 2026
This Refund and Cancellation Policy applies to paid products, memberships, subscriptions, virtual items, and other services purchased through Ask Quiz Wallah, available at https://ask.quizwallah.com, or through connected services on https://quizwallah.com.
Please read this policy carefully before making a payment.
By completing a purchase, you confirm that you have reviewed the product or service description, price, validity period, and this Refund and Cancellation Policy.
1. General No-Refund Policy
All purchases of digital products and services are generally final and non-refundable once:
- Payment has been completed;
- Digital content has been delivered;
- Membership or subscription access has been activated;
- Coins, credits, points, or other virtual items have been added to the account;
- A paid feature has been unlocked; or
- The purchased service has started.
Because digital products and services may be delivered or activated immediately, we generally do not provide refunds for a change of mind, accidental purchase, failure to use the service, or dissatisfaction based on personal expectations.
This policy does not limit any refund or remedy that must be provided under applicable law.
2. Products and Services Covered
This policy may apply to:
- Paid memberships
- Premium community features
- Subscriptions
- Digital study materials
- Online tests or quizzes
- Paid contests or events
- Courses or learning resources
- Certificates
- Coins, credits, points, or virtual items
- Account or content upgrades
- Advertising or promotional services
- Any other digital product or service offered through the Quiz Wallah network
The specific features, price, access period, and limitations will be displayed before purchase where applicable.
3. Non-Refundable Situations
A refund will generally not be provided when:
- You change your mind after purchase.
- You purchase the wrong product, plan, or service.
- You fail to use the purchased service.
- You do not use the service before its validity period expires.
- You are dissatisfied with your examination marks, rank, or result.
- You do not achieve an expected educational or career outcome.
- You misunderstand a feature that was accurately described before purchase.
- You fail to check device, browser, internet, or technical requirements.
- Your access is limited because of a violation of our policies.
- You share, sell, transfer, or misuse your account.
- You lose access because you provided incorrect account information.
- Virtual coins, credits, points, or rewards have already been used.
- Digital content has already been viewed, accessed, downloaded, or delivered.
- A paid contest, test, course, or event has already started.
- You miss a scheduled event or deadline.
- A discount or promotional offer becomes available after your purchase.
- You purchase the same or a similar product at a different price.
- A free feature or trial does not meet your personal expectations.
- You request cancellation after a one-time digital purchase has been completed.
4. Limited Exceptions
Although our general policy is that purchases are non-refundable, we may review a request in limited circumstances, such as:
- The same transaction was charged more than once.
- Payment was deducted but the purchase was not credited or activated.
- A technical error made the purchased service completely unavailable and we could not restore access within a reasonable period.
- An incorrect amount was charged because of a verified system error.
- A transaction was made without the account holder’s authorisation.
- We cancelled a paid service before providing access.
- A refund is required under applicable law.
Submitting a request does not guarantee approval. Each eligible request will be reviewed using payment records, account activity, delivery status, and other relevant information.
Where the problem can be corrected by restoring access, replacing the service, or crediting the purchased item, we may provide that remedy instead of a refund where legally permitted.
5. Failed or Pending Transactions
If payment is deducted but the transaction shows as failed or pending, first check your payment account and wait for the payment provider or bank to complete its normal reconciliation process.
In many cases, a failed payment is automatically reversed by the bank or payment provider.
If the amount is not reversed and the purchased service is not activated, contact us with:
- Your registered email address
- Transaction or payment ID
- Date and approximate time of payment
- Amount paid
- Payment method
- Screenshot of the transaction, with sensitive details hidden
- Name of the product or service purchased
Do not send card numbers, CVV codes, passwords, UPI PINs, OTPs, or other confidential payment credentials.
6. Duplicate Payments
If you are charged more than once for the same purchase, contact us as soon as reasonably possible.
After verifying the transactions, we may refund the duplicate amount or apply another appropriate correction.
A payment is not considered duplicate when it relates to:
- Separate orders
- Different accounts
- Different products or plans
- Separate renewal periods
- Multiple authorised purchases
7. Unauthorised Transactions
If you believe that a payment was made without your authorisation:
- Contact your bank or payment provider immediately.
- Secure your Quiz Wallah account and change your password.
- Notify us at support@quizwallah.com.
- Provide the transaction ID and relevant account information.
We may temporarily restrict the account or purchased service while investigating.
We cannot guarantee a refund when the account holder shared login details, OTPs, payment credentials, or device access with another person. However, this does not limit rights available under applicable law or through the relevant payment provider.
8. Subscription Cancellation
If recurring subscriptions are offered, you may cancel automatic renewal using the available account or payment settings.
Cancellation:
- Stops future renewals;
- Does not normally refund the current billing period;
- Does not reverse a payment already processed; and
- Usually allows access until the end of the paid validity period, unless access is terminated for a policy violation or otherwise stated.
You should cancel before the next renewal date. Removing an application, stopping use of the website, or deleting an account may not automatically cancel an active subscription processed through a third party.
If the subscription was purchased through an app store or external payment provider, cancellation may need to be completed directly through that provider.
9. One-Time Purchases
A completed one-time purchase cannot normally be cancelled after the digital product or service has been delivered, activated, unlocked, or made available.
Please verify the following before paying:
- Product name
- Account email address
- Price
- Validity period
- Included features
- Device requirements
- Examination or course details
- Any eligibility requirements
10. Coins, Credits and Virtual Items
Unless expressly stated otherwise, coins, credits, points, badges, ranks, or other virtual items:
- Have no cash value;
- Cannot be withdrawn;
- Cannot be exchanged for money;
- Cannot be transferred between users;
- Are non-refundable after being credited or used; and
- May be removed when obtained through error, fraud, manipulation, or policy violations.
Unused virtual items may expire according to the conditions shown at the time of purchase.
Closing or deleting an account may result in the permanent loss of all unused virtual items without a refund, except where applicable law requires otherwise.
11. Contests, Tests and Scheduled Services
Entry fees or payments for a contest, test, course, event, or other scheduled service are generally non-refundable after:
- Registration is confirmed;
- Access is granted;
- The event begins;
- The user starts or attempts the activity; or
- The registration deadline passes.
If Quiz Wallah cancels a paid event before it begins, we may provide a refund, account credit, replacement event, or another legally appropriate remedy.
Disqualification resulting from cheating, multiple accounts, identity manipulation, technical abuse, or violation of event rules does not qualify for a refund.
12. Account Suspension or Termination
No refund will normally be provided when access is restricted, suspended, or terminated because the user violated:
- Our Terms and Conditions
- Community Guidelines
- User Conduct Policy
- Contest or examination rules
- Copyright requirements
- Security or anti-fraud rules
- Applicable law
This does not affect any non-waivable rights available under applicable law.
13. Technical Problems
Before requesting assistance, please:
- Check your internet connection.
- Update your browser or application.
- Clear the browser cache where appropriate.
- Try a supported device or browser.
- Confirm that you are signed in to the correct account.
- Save a screenshot of the error.
- Record the page URL and approximate time of the problem.
A temporary interruption, maintenance period, device-specific issue, or problem outside Quiz Wallah’s reasonable control does not automatically qualify for a refund.
We will first attempt to restore the purchased access or correct the technical issue.
14. How to Submit a Payment Review Request
Send your request to:
Email: support@quizwallah.com
Subject: Payment Review Request
Include:
- Your full name
- Registered email address
- Username, if applicable
- Product or service purchased
- Amount paid
- Date of payment
- Transaction or payment ID
- Payment method
- Reason for the request
- Relevant screenshots with sensitive details hidden
Requests without sufficient transaction information may take longer to review.
15. Review and Decision
We will review valid requests within a reasonable period.
We may examine:
- Payment confirmation
- Account activity
- Content access or download records
- Subscription status
- Virtual-item usage
- Technical logs
- Previous refund requests
- Evidence of fraud, misuse, or duplicate payment
- Applicable legal obligations
We may request additional information to verify the account holder or transaction.
Our decision will be communicated through the registered email address where reasonably possible.
16. Approved Refunds
If a refund is approved:
- It will normally be sent to the original payment method.
- Processing time may depend on the bank, card network, UPI provider, payment gateway, or other payment service.
- Gateway charges, taxes, or other deductions will be handled according to applicable law and provider rules.
- Access to the refunded product or service may be removed.
- Related coins, credits, points, rewards, or benefits may be reversed.
Quiz Wallah does not control the time taken by a bank or payment provider to display an approved refund.
17. Chargebacks and Payment Disputes
Please contact us before initiating a chargeback so that we can review and attempt to resolve a genuine payment issue.
Submitting a knowingly false or fraudulent payment dispute may result in:
- Temporary restriction of the relevant account
- Removal of the disputed product or service
- Reversal of related virtual benefits
- Suspension or termination where fraud is established
- Recovery actions permitted by applicable law
Nothing in this section prevents you from exercising legitimate rights through your bank, payment provider, or applicable consumer-protection process.
18. Pricing Changes and Promotional Offers
Prices, features, discounts, and promotional offers may change at any time before purchase.
A price reduction or new promotional offer introduced after your transaction does not normally entitle you to:
- A refund
- A partial refund
- A price adjustment
- Additional access
- Promotional benefits offered later
The price displayed and accepted at checkout applies to your purchase.
19. Policy Changes
We may update this Refund and Cancellation Policy to reflect changes in our services, payment systems, business practices, or legal obligations.
The revised policy will be published on this page with an updated “Last updated” date.
The policy applicable at the time of the relevant purchase will generally govern that transaction, subject to applicable law.
20. Contact Us
For payment, cancellation, or transaction-related concerns, contact:
Quiz Wallah
Community website: https://ask.quizwallah.com
Main website: https://quizwallah.com
Email: support@quizwallah.com
Use “Payment Review Request” as the email subject and include the relevant transaction details.